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Please refer to this page for the most frequently asked questions about charging station operation. Need urgent help? Get in touch!
E-charging is charging your vehicle at a charging station.
A charging cable is not released until the charging session is stopped. So first check that you have ended the charging session and make sure that you do so in the same way as you started the session: starting with the app therefore also means stopping with the app, starting with your charging card means stopping with that same charging card.
Make sure your car is unlocked.
If you have checked the previous steps and the charging cable is still blocked, please contact us at +3233691259 or if not urgent at contact@optiloadenergy.eu so we can investigate the problem further.
No way. A charging session can be started by bringing your charge card close to the RFID reader (charge card reader). A PIN code is not required!
1. Make sure your charging cable is deep enough into the wall outlet (both along the side of your car and at the charging point)
2. To start a session via the app, you need a good mobile data connection. If necessary, move yourself around a bit.
3. If that still doesn’t work, start your charging session with your charging card. Currently, a charging card is still the most widely used and stable way to start a session.
If the problem occurs when you try to stop a charging session, please check if you used the charging card you started the charging session with. This should always be the same one.
When you try to start a charging session, first check if you can find the charging point in the app.
It is very important that you first have your device/sim card blocked so that no one else can access your account.
Once you have a new device, then download the app again (which you started the session with). You can simply log back in and continue to enjoy all services.
No way, don’t worry!
A charging session always has to be stopped in the same way it was started. This can only be done with the app on your smartphone (if you used it to start the session) or with your charging card (if you used it to start the session).
In addition, stopping the session is also possible by unlocking the car and removing the charging cable from the car, that way the session also stops automatically, but without a key to the car this is impossible. Only the operator of the charging station can stop your charging session, usually remotely, for customer support or technical problems.
Please do not hesitate to contact us at the following e-mail addresses:
– general questions and comments: contact@optiloadenergy.eu
– service desk – technical help: support@optiloadenergy.eu
To report a defect
Report a non-urgent defect? You can do so using the contact form to the right. An Optiload representative will contact you quickly.
Need urgent assistance?
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